1. Our Services

Beauty Balance & Care offers premium beauty and wellness treatments including:

• Professional massage therapy
• Facials and skincare treatments
• Eyelash extensions and tinting
• Manicure and pedicure services
• Other specialized beauty treatments

Specific services, durations, and pricing are listed on our website and confirmed at the time of booking.

2. Booking Your Appointment

When booking with us, you agree to:

3. Cancellation & Rescheduling Policy

We understand that plans change. Here's how our cancellation policy works:

• 24+ Hours Notice: Free cancellation or rescheduling
• Less Than 24 Hours: 50% cancellation fee applies
• No-Show: Full appointment fee will be charged
• Rescheduling: Subject to availability; contact us as soon as possible

We appreciate your consideration and will do our best to accommodate changes when possible.

4. Arrival & Punctuality

To make the most of your appointment and respect our schedule:

• Arrive Early: Please arrive 10-15 minutes before your appointment
• Late Arrivals: If you're more than 15 minutes late, we may need to reschedule to accommodate other clients. You will still be charged the full appointment fee.
• Being On Time: Timely arrivals help us maintain our quality of service for all clients

5. Pricing & Payment

All prices are XCG (Curacao Guilder) as displayed on our website at the time of booking.

• Payment is due at the time of your appointment
• We accept cash, credit cards, debit cards, and digital payments
• Prices may be subject to change without notice
• Package deals and promotions are non-refundable
• Gift certificates are valid for 6 months from purchase date

6. Refund & Complaint Policy

Your satisfaction is important to us. If you're not satisfied with your service:

• Refunds are available within 24 hours if service was not provided as agreed
• Please report any concerns immediately during or after your appointment
• We'll work to resolve issues fairly and professionally

7. Health, Safety & Client Responsibility

Your wellbeing is our priority:

• We maintain strict hygiene and sanitation standards
• All tools and products are professional-grade and sanitized
• You agree not to receive services if you have open wounds, infections, or contagious conditions
• Inform us of any skin reactions or discomfort immediately during treatment
• We cannot be held responsible for allergic reactions not disclosed before treatment
• Please avoid sun exposure, swimming, and strenuous exercise for 24 hours after certain treatments

8. Liability & Disclaimers

While we take every precaution, please understand:

• Results from treatments vary by individual and cannot be guaranteed
• We use professional products, but skin reactions can occur despite our care
• You assume responsibility for any allergic reactions or skin sensitivity not previously disclosed
• We are not liable for damages, injuries, or discomfort resulting from client non-compliance with aftercare instructions
• Beauty Balance & Care is not responsible for personal belongings left in the salon

9. Conduct & Salon Policies

To maintain a peaceful, welcoming environment for all:

• Treat our staff and other clients with respect
• No smoking, vaping, or strong perfumes in the salon
• Keep your phone on silent during treatments
• We reserve the right to refuse service to anyone acting disruptively
• Children should be supervised at all times in the salon

10. Changes to Services & Pricing

Beauty Balance & Care reserves the right to:

• Modify or discontinue services with reasonable notice
• Adjust pricing at any time (changes apply to new bookings)
• Update these Terms & Conditions as needed
• Close temporarily for holidays or maintenance

11. Website Use

When using our website, you agree not to:

• Copy or reproduce content without permission
• Transmit spam, viruses, or malicious code
• Attempt to gain unauthorized access to our systems
• Harass or threaten our staff or other users

12. Dispute Resolution & Governing Law

These Terms & Conditions are governed by the laws of Curacao. Any disputes will be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the jurisdiction of the courts of Curacao.

13. Questions or Feedback?

We're here for you. Have questions about these terms or want to share feedback?